- Qualified Experts and Customer Support 24/7/365
- Free personal concierge. Customized itineraries. Answers to all your questions.
- Instant access to unpublished 50% off fares, not available anywhere else.
Your are all set!
Your personal AirConcierge is on the way.
Check your itinerary and flight information online via our Customer Support Center
- Edit or add in-flight preferences
- Request special services
- Print travel details
- Make changes or cancel
e.g. SMITH and A1BC23
What is a Flash Deal?
Seeing the world doesn’t have to cost a fortune, so we always offer a selection of privately negotiated flight fares at up to 50% off for Economy class and up to 70% off for Business and First classes.
Flash Deals have the highest saving value versus published fares and stay around for a couple of days only. Fares are limited and sold on first come, first served basis.
What is an Exclusive Airline Deal?
An 'Exclusive Airline Deal' is a fare available only with AirConcierge. As part of the direct agreements with our partner carriers, fares marked 'Exclusive Airline Deal' may not identify the airline and the corresponding flight details until the itinerary has been requested. Once you call, we provide all the information.
How does AirConcierge offer such low fares?
AirConcierge, a brand belonging to International Travel Network, has access to unpublished fares negotiated by ITN and partner consolidators that do not sell directly to the general public. Unlike most consolidators in the US who cater only to travel agents, AirConcierge sells directly to passengers.
We have negotiated discounted fares with airlines such as Air Botswana, Air Canada, Air Namibia, China Airlines, EVA Airways, Icelandair, Kenya Airways, LAN, Royal Jordanian, Singapore Airlines, Srilankan Airlines, Ukraine International, Virgin Atlantic, Saudi Arabian Airlines, Philippine Airlines, Brussels Airlines, Qatar Airways, Jet Airways, Ethiopian Airlines, Iberia, Arik Air, Royal Air Maroc, Gulf Air, LOT Polish Airlines, Air Berlin, El Al Airlines, Egypt Air, and Turkish Airlines. In addition, our customers get access to discounted fares from Delta Airlines, United Airlines, American Airlines, Air France, Lufthansa German Airlines, British Airways, South African Airways, Japan Airlines, Asiana Airlines, Korean Air, Cathay Pacific, Emirates Airlines, Swiss Airlines, Austrian Airlines, and many others.
How to book?
Call us at . Our experts will check thousands of current offers in all booking systems and negotiate discounts directly with airlines so you can save money and time. No more days and days of searching. All you have to do is pick your best option, pay via a secure link and get going.
What are my payment options?
Credit and Debit Cards
We accept all major credit and debit cards for bookings. Please note that your credit and/or debit card may have a daily spending limit. We recommend to ensure with your bank that you have sufficient funds for the purchase of your ticket(s) prior to booking. If you use a debit card for booking, funds will be withdrawn from your bank account immediately after we process your ticket.
We accept all major credit cards issued in the United States: Visa, Master Card, American Express and Discover Card. *Please note: some airlines do not accept Discover card. In case your chosen airline does not accept Discover Card, your travel expert will advise you accordingly and will ask for an alternative payment method.
Multiple Credit Cards
Unlike online booking engines/web sites, we accept multiple credit cards for ticket purchases, i.e. you can make bookings using more than one credit card for one booking. Please note, additional booking and service fees may apply.
International Credit Cards
If you want to use a credit card issued in another country or use multiple credit cards to purchase your ticket(s), please, contact your Concierge for help. Certain rules and conditions may apply depending on the origin of the issuing bank. Please note, additional booking and service fees may apply.
Third Party Credit Cards
Customers who wish to purchase tickets for relatives or friends will be contacted by an our billing support representative to initiate a three way call to authorize the purchase directly with the issuing bank.
Some credit and/or debit cards may have daily limits; please ensure with your bank that you have sufficient funds for the purchase of your ticket(s).
Virtual Credit Cards
We do not accept Virtual Credit Cards (also known as Prepaid Cards, Online Cards or any single purchase cards).
Other Forms of Payment
If you want to use another form of payment – check, wire transfer, direct deposit, PayPal, etc. - please, contact your Concierge for assistance and further instructions. PLEASE NOTE: additional booking and service fees may apply.
Wire Transfer & Cash Deposits
AirConcierge accepts wire transfers and cash deposits from clients purchasing airline tickets. No tickets will be issued until the wire transfer posts on our account.
Personal checks are not accepted.
We can accept PayPal transfers from customers with a verified PayPal account.
Western Union Transfer (WU)
We also accept Western Union transfers. Customers may go to any Western Union location to deposit cash into our account. Detailed instructions are provided by our specialists. WU normally take up to 3 days to post into our account. No tickets will be issued until the transfer is posted on our account.
PLEASE NOTE: fares are not guaranteed until tickets are issued. For all payment options, contact your Concierge.
For more information, contact Customer Center at 1-800-750-2238
Why do I have to call instead of booking online?
Although you can access some of our fares online, most of our discounted fares are unpublished and can only be booked by calling AirConcierge at .
What does the ticket price include?
Following DOT full-fare advertising rules, AirConcierge advertised prices are total, including all taxes, mandatory fees and applicable surcharges.
Can I exchange or refund my tickets?
Most discounted tickets are non-refundable and non-exchangeable. However, this varies depending on the airline. Carriers that allow exchanges or refunds may charge a penalty or service fee, which your expert will quote at the time of purchase. Penalty fees are subject to airline rules.
Exchanges: If fare rules allow exchanges, a $250 processing fee will be charged along with any airline penalty and fare difference.
Refunds: If fare rules allow refunds, a $250 processing fee will be charged along with any airline penalty.
To avoid penalties in case your plans change, AirConcierge recommends Ticket Protection.
What if my name/flight/fare is incorrect on my ticket?
Call our Customer Center at 1-800-750-2238
After a ticket is issued, AirConcierge has a 24-hour grace period to void the ticket transaction without any airline penalties. Once this period is over, the corresponding fare restrictions determine what corrections may be made and what airline penalties apply, if any.
Also, a voided ticket does not guarantee the same ticket is available to book again. Passenger names provided must match the names shown on passports. Even a small mistake in the name can cause a major inconvenience for passengers during their travel. Sometimes a mistake can even prevent a passenger from using their tickets. Most carriers do not allow name changes in ticketed bookings. We kindly ask that you double check the names you provide.
Are my tickets transferable?
All tickets are non-transferable.
When are experts available?
AirConcierge travel experts are available by phone and email 24 hours a day Monday through Sunday.
Can I get a last-minute ticket?
Yes, AirConcierge specializes in discounted last-minute deals, so we’re likely to find you a seat, even hours before a flight.
What about baggage allowance and fees?
Baggage allowance and fees vary depending on the airline. Please check directly with the airline for the most up to date baggage allowance, fees and restrictions. Learn more about Baggage Fees.
AirConcierge TICKET Protection
Got sick and can't travel? Get a FULL refund!
Most fares are highly restrictive and either do not allow refunds, or allow them only with high penalties for the passenger (up to 50% of the ticket cost).
Ticket Protection features:
- FULL protection of your non-refundable ticket cost
- Reimbursement if you cancel due to sickness, injury, flight cancellations, mandatory evacuation or job loss
- Benefits in case of travel delay due to weather or sickness with complimentary 24-hour emergency assistance
- Changed your plans? Get your tickets exchanged for FREE.
- Booking far in advance
- Travelling on business
- Family visit travels or large groups
- Taking extended vacations
Terms and Conditions
Refunds: 100% refund of fully unused tickets for traveler(s) hospitalized at the time of scheduled departure. The traveler(s) must provide his/her hospitalization certificate to ITN and cancel the reservation before the scheduled departure. 50% refund of fully unused ticket for traveler(s) unable to take their trip due to sickness. The traveler(s) must provide doctor’s note to ITN and cancel the reservation before the scheduled departure. The doctor’s note must be verifiable and state that the doctor clearly prohibits passenger to take the trip.
Exchanges: Exchange free of charge partially used tickets for traveler(s) hospitalized at the time of scheduled return. The traveler(s) must provide his/her hospitalization certificate to ITN and cancel the reservation before the scheduled return. If the traveler misses a trip departure resulting from cancellation or significant delay due to inclement weather or a carrier-caused delay, ITN will exchange the ticket free of any airline and ITN fees provided seats are available in the same booking code. ITN Exchange fees waived for all travelers unable to take their trip for any reason. The traveler(s) must cancel the reservation before the scheduled departure. Airline penalties and fare difference might apply. ITN Ticket protection is an upsell to less restrictive fare that allows refunds and exchanges due to medical reasons as described above. ITN Ticket protection is not an insurance policy. Travel insurance is available per customer`s request.
Effective May 25, 2018
ITN respects your privacy and is committed to protecting your personal data.
This policy describes ITN practices regarding personally identifiable information and data (“personal information”). This policy applies to our websites, applications, email and text messages, and social media accounts (the “Platforms”). When you use the Platforms, you agree to the terms in this policy.
The Platforms are not intended for children and we do not knowingly collect data relating to children.
ITN is the controller and responsible for your personal data.
Full name of legal entity: International Travel Network, LLC
Email address: email@example.com
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
THE CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
1. Identity Data includes [first name, maiden name, last name, username or similar identifier, title, date of birth and gender].
2. Contact Data includes [billing address, delivery address, email address and telephone numbers].
3. Financial Data includes [bank account and payment card details].
4. Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].
5. Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website].
6. Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].
7. Usage Data includes [information about how you use our website, products and services].
8. Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].
Platform information: When you visit the Platforms, we may collect information from you. Some of it may be personal information. This information can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings and your location.
Booking information: If you book a travel product via the Platforms, we may need additional information from you. This information can include your name (and traveler’s if different) name, age, birthday, gender, passport number, redress control number, email address, telephone number, credit card information, billing address, itinerary and frequent flyer details.
Information: We will collect your email address, password and home airport, and other preference information you provide us.
Consumer support: If you choose to contact our consumer support services we will collect any inquires, complaint or other information that you may submit to our support team.
When you give us personal information, you are telling us that the information is true, accurate, complete and current. You are also telling us that you have the authorization to provide it to us.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We use different methods to collect data from and about you including through:
Personal information you give to us: We collect your personal information directly from you. For example, when you provide us your personal information when you register or book travel, contact our customer support. This includes personal data you provide when you:
1. apply for our products or services;
2. subscribe to our service or publications;
3. request marketing to be sent to you;
4. give us feedback or contact us.
Personal information we collect passively: We also collect your personal information passively. For example, we collect information about you over time and across different Web sites when you visit this Platform. We also use tracking tools like cookies and beacons. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Platform features may make use of your device attributes and settings that will allow us to determine your physical location. Such technologies may include IP address mapping, WiFi, GPS signals, cell tower positioning or other technologies. We use this information to enhance and personalize your experience and provide you with offers and services that may be of interest to you. For example, we may help you find your closest hotel or send you messages that may be of interest to you based on your current location. ITN does not have control over your device settings, but we do recommend enabling location services on your device so you can take advantage of the location based features and functionality offered.
Personal information we receive from third parties: We collect your personal information from third parties. This can include when you log in using a third party platform, such as Facebook. In addition, we also integrate third party software that collects information about users for security reasons.
FOR WHAT PURPOSE WE USE YOUR PERSONAL INFORMATION
We will only use your personal data when the law allows us to. Your personal information may be used in the following ways:
Improving our services: To provide you and improve our Platforms and services, to better understand the users of our Platforms and services, and to protect our property and to prevent damage to them.
Bookings: We and our travel partners use your personal information to process your bookings and store your itinerary information where applicable.
Marketing activities: We use your information for marketing purposes. These activities may include:
- To send you marketing emails from a ITN address regarding our services or those of our partners, if you have opted-in to receive emails from us or have transacted with us, and as permitted by law. You can easily unsubscribe from these marketing communications at any time by clicking on the “Unsubscribe” link included in the newsletter
- To display more relevant advertising and recommendations, or suppress advertising and content that you might find irrelevant. This advertising might be shown to you on our Platforms as well as third party platforms (including social media sites) and include information or offers that we, or our business partners’, believe you will find interesting. Individualized advertising may be based on information collected through cookies or other tracking technologies.
- If you choose to participate in promotional activities, relevant information may be used to administer these promotions
To communicate with you, including as follows:
- To send booking confirmations
- To send alerts and notifications you have subscribed to, including to your mobile device;
- To solicit reviews
- To update you regarding itineraries processed by our service
- To communicate with you if you have contacted ITN consumer support
- To send you information servicing and administrative emails
- To send you information about services, offered by ITN or our business partners, that we believe you would be interested in
Performance of a contract: The use of your personal information may be necessary to perform the services and provide you products that you have requested from us. For example, if you make a booking on our Platform, we need to collect personal information from you in order to complete the booking.
Legitimate interest: We may use your personal information for our legitimate interests, such as displaying relevant advertising and recommendations and for legal purposes.
Consent: We may rely on your consent to use your data for certain direct marketing purposes. You can withdraw your consent anytime by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message.
Marketing email has an opt-out URL and you can unsubscribe from such communication at any time. You cannot unsubscribe from servicing emails and administrative messages.
HOW WE SHARE YOUR PERSONAL INFORMATION
Corporate affiliates and change of control: We may share your personal information with our corporate affiliates and if ITN itself (or part of its business) is sold or otherwise changes control, owners would have access to your personal information for the uses set out herein.
Service providers: We may share your personal information with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.
Payment service providers and travel vendors: If you book through the Platforms, we may share your personal information with the payment service providers and the travel vendors you have booked with. This can include online travel agencies, hotels, airlines, car rental companies, and travel insurance providers. These third parties will process your personal information as data controllers in accordance with their own privacy policies. If you contact our consumer support, they may need to share information about your request with the relevant travel vendor in order to assist you.
Business partners: We may share your personal information with various business partners. Some of these business partners may use your personal information for fraud detection found, include, but not limited, for an email address, for detect, prevent, or otherwise address fraud, security or technical issues. We may also share your information for ask our partner to create a survey, form, application, or questionnaire, for the purpose to know the degree of your satisfaction with our services. Some of these business partners may use your personal information for online behavioral advertising purposes, or to offer you services or products that we believe you may be interested in. We may also share your information as otherwise described to you at the time of collection. We may also share anonymous aggregated usage information with partners.
We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.
Trips shared by you: If you use or have itineraries as part of our Service, you can send or grant access to your itinerary to anyone you choose. Your itinerary may contain enough details (for example, booking reference codes) to allow the recipient to cancel or modify your booking, perform a check-in, etc. You should only share your itinerary with people you trust. If you choose to display your itinerary on publicly-viewable web pages (Facebook, for instance), that information may be collected and used by others.
Information shared in public: If you provide us a review of your trip, you authorize us to publish it on all our Platforms under the screen name you provided. You also authorize us to aggregate it with other reviews.
Authorities: We may disclose personal information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your personal information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.
We may also share anonymous aggregated usage information with others.
HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION
Our servers and data centers are located in the U.S and our service providers may be located there and in other countries. By providing us personal information, you agree that your personal information may be transferred to and stored in these countries. These countries may have different and/or less stringent privacy/data protection and data security rules than those of your own country. As a result, your personal information may be subject to access requests from governments, courts, or law enforcement in those countries according to laws in those countries. Subject to the applicable laws in such other countries, we will provide the necessary safeguards to maintain protections of your personal information, e.g. by obtaining from the data recipients contractual commitments based on the EU model clauses.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you..
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
ITN does not knowingly collect personal information from minors. If we become aware that a minor is attempting to submit personal information, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us personal information, please contact us so we can delete it.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by contacting us at any time.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
1. If you want us to establish the data’s accuracy.
2. Where our use of the data is unlawful but you do not want us to erase it.
3. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
4. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
ITN USES TRACKING TOOLS SUCH AS COOKIES
We (or our suppliers) use several common tracking tools. We use these tools to collect usage and demographic information about you over time and across different Web sites when you use our Platforms. We also have third parties (e.g. advertisers) that collect personal information this way. Tools we use may include browser cookies. Your browser will store these cookies on your computer in a small file.
We and our advertising partners may also use web beacons (single pixel GIF images). These web beacons are placed in the code of a Web page or an email newsletter. When you access a partner site within our mobile applications, we may track your activity on that site.
By using the Platforms, you give us your free, unambiguous and informed consent to the use of any of the cookies and tracking tools mentioned in this policy.
ITN uses tracking tools for following purposes
- To track new visitors to the Platforms.
- To help us recognize your browser as a previous visitor. This includes saving and remembering any preferences that may have been set while your browser was visiting the Platforms, such as language.
- To make use of cross-device tracking in order to optimize our advertising activities. As part of cross-device tracking, ITN may combine information collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the information was collected. By changing your cookie settings on your device you can change your cross-device tracking settings for advertising purposes.
- To work with online advertising companies to display targeted advertising on our Platforms and third party platforms that you visit. This targeting may be based on information you submit on our Platforms or third party platforms. This targeting may also be based on your activities or behaviors on our Platforms or those of third parties. We may also obtain information about your browsing history from our business partners.
- To track when you book on partner websites.
- To help improve our website offering and for capacity planning purposes. We or our third
party service providers may set analytics cookies. These allow us to gather aggregated or
segmented information about the types of visitors that access our Platforms and the pages
and advertisements that they view. In order to better understand your use of our Platforms,
we or our third party service providers may collect information on such use, including
pages visited, links clicked and mouse movements.We do not use this information to personally identify you.
HOW YOU CAN CONTROL TRACKING TOOLS AND OPT-OUT OF ONLINE BEHAVIORAL ADVERTISING
Your browser may give you the ability to control cookies. How to do this varies from browser to browser. You should view the Help menu on the browser you use for further information. Your opt out choice is stored in opt out cookies only in that browser, so you should separately set your preferences for other browsers, computers, or devices you may use. If your browser blocks cookies, your opt out preferences may not be effective. Deleting browser cookies can remove your opt out preferences, so you should visit this page periodically to review your preferences. If you block or delete cookies or opt out of online behavioral advertising, not all of the tracking that we have described in this policy will stop.
Please also note that opting out of a third party cookie does not mean that you will no longer receive or be subject to online advertising or marketing. It means that the third party service from which you opted out will no longer deliver ads tailored to your web preferences and online behavioral.
HOW ITN RESPONDS TO “DO NOT TRACK” SIGNALS
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.
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Rules & Conditions of AirConcierge
Lowest Fare Guarantee
Shop with confidence. We’re convinced you won’t find your flight cheaper but if you do, we’ll refund the difference. If you buy your flight tickets from AirConcierge.com, then find the identical itinerary online for less within 24 hours from the purchase of your ticket, we’ll match the price and send you a $50.00USD voucher to use towards your next booking of any bulk private fares. Price match must be requested by calling our Customer Service at 800-750-2238 and providing a copy proof of identical itinerary, including the fare basis and fare calculation information.
Fraud Prevention Measures
AirConcierge, as a leading consolidator to Africa, is committed to offer competitive fares to our customers residing in the US. We know many of our customers have relatives and friends abroad who may want to visit our customer in the US or even relocate permanently. That is why we offer competitive one-way and round-trip fares from a wide selection of departure points abroad. Recently, some of our customers have become victims of a scam.
Scammers are increasingly sophisticated, and it no longer takes a "fool" to be a victim. Perpetrators of fraudulent campaigns invest careful time with their victims, setting up a relationship of trust, confidence and if possible, even romantic involvement. Once a close relationship is established, a request or plea for help is usually made. Typically, a state of emergency is created and our clients are asked for help with visa, airline ticket, a large inheritance, or other legal problem.
It is possible to have a real, honest and lasting relationship with someone from abroad. Nevertheless, no matter where you met and what the circumstances are, we strongly encourage all our customers to be cautious when purchasing tickets for individuals residing abroad. Due to the extreme level of scam activity in some countries, we strongly advise a background check.
We require credit card verifications for all third party credit card transactions. It protects us against daily fraud attempts. We are very unhappy to learn about any fraud that affects our customers. This is why we are sharing this recent experience with you - our customers. We hope that this information is helpful and wish your friends and relatives a safe flight and satisfying stay in the US.
Please note: The billing address must match exactly the address on the credit card statement. Those customers who wish to purchase tickets for relatives or friends will be contacted by an AirConcierge billing support representative to initiate a three way call to authorize the purchase directly with the issuing bank. Some credit and/or debit cards may have daily limits; please ensure with your bank that you have sufficient funds for the purchase of your ticket(s). The fares are not guaranteed until the tickets are issued.
The names of the passengers provided must match the names shown on the passports. Once the tickets are issued, they are non transferable. Even a small mistake in the name can cause a major inconvenience for the passengers during their travel. Sometimes this mistake can even prevent the passengers from using their tickets. Remember that many of the deeply discounted fares are non refundable. The process of correcting the name on a previously issued ticket is complicated, and many airlines do not allow it at all. Some airlines may allow the name correction for a fee, if we can prove that the ticket would be used by the same passenger. We ask you kindly to double check the names you provide as this is the best way how to avoid the inconveniences connected with the name corrections.
Collecting Personal Data
The TSA (TRANSPORTATION SECURITY ADMINISTRATION) requires us to transmit information collected from you. Providing this information is mandatory. Issuing your tickets will not be possible without this information. TSA may share information you provide with law enforcement or intelligence agencies or others under its records notice. For more on TSA privacy policies or to view the records notice and the privacy impact assessment, see TSA's web site at TSA.gov.
Change Of Aircraft En Route
Sometimes you must change aircraft en route even though your ticket may show only one flight number and have only one coupon for that flight. Further, in the case of some travel, one of your flights may not be identified at the airport by the number on your ticket, or it may be identified by other flight numbers in addition to the one on your ticket. At your request, the seller of this ticket will give you details of your change of aircraft, such as where it will occur and what aircraft types are involved.
Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in possession at check-in. The passengers shall verify the visa requirements for all the stops as some of the countries may require a transit visa. Those passengers transiting via or connecting between the airports within the European Union - Schengen Zone may need a Schengen Entry visa. Traveling on a one way ticket may be restricted. If you are traveling on a one way ticket, it is your responsibility to make sure you are eligible. ITN agents do not advise passengers on visa requirements. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements.
In addition, passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at 202-647-5225 or by visiting the State Department's Web site at www.state.gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the Centers for Disease Control at 404-332-4559 or visit the CDC's Web site at cdc.gov.
General Rules and Conditions
Fare Restrictions and Rules
- Cancellations and refunds
a) Cancellation and refunds before departure not permitted.
b) Cancellation and refunds after departure not permitted.
a) Changes before departure not permitted.
b) Changes after departure not permitted.
If fare rules allow refunds and/or exchanges, a $ 250.00 ITN fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from ITN. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure - NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure.
After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases they are non refundable and non exchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your concierge and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and AirConcierge has no power to override these restrictions.
The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example reservation cancellations or load factor on certain flights. AirConcierge cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory. Once the tickets are issued, they are subject to fare restrictions.
The airline(s) may require you to pay additional fees at the airport if your baggage exceeds certain limitations, such as the number, weight, size, and dimensions of your bags. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. Be advised to check directly with the airline for the latest baggage allowance information.
AirConcierge strongly recommends travel insurance. At this time the flight departure and arrival times are correct. However, the airlines frequently change times and/or flight numbers. AirConcierge is not responsible for any schedule changes. Please, contact the airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservations may result in an automatic cancellation of all continuing and return reservations and suspension of the tickets; contact AirConcierge or the airline prior to your scheduled departure to cancel your existing reservation and retain the original value of the ticket if applicable. Check in time recommended for all international flights is a minimum of 3 hours, even if you are traveling on a domestic carrier to another airport and connecting to your international flight. Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a Visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in the possession at check-in. In the event of non reconfirmation, or visa/passport issues, AirConcierge shall not be responsible for denied boarding. AirConcierge is not responsible for transportation to and from airports and between airports and does not provide hotel accommodation.
Once the tickets are issued, AirConcierge is unable to make any changes. All changes are subject to fare restrictions and rules once the tickets are issued. AirConcierge reserves the right to charge service fees already included in the above total. The customer understands all the stipulations, rules and conditions pertaining to the purchased tickets. The fares are not guaranteed until ticketed. To view your itinerary at any time, please use the following link http://www.viewtrip.com/ and your confirmation.
I understand that AirConcierge is not the source or supplier of the travel services I have requested, and acts solely as an agent for the actual suppliers of such services. I have been advised that the suppliers whose names appear in the information supplied to me are those who are actually responsible for providing the travel services I have purchased. I consent to and request the use of those suppliers and agree not to hold AirConcierge responsible should any of these suppliers:
- Fail to provide the travel services I have purchased
- Fail to comply with any applicable law
- Engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience
I accept that AirConcierge and International Travel Network is not responsible for, nor will I attempt to hold it liable for, any injury, damage or loss I may suffer on account of any conditions, actions or omissions that are beyond its reasonable control. I have been advised to use a credit card as this may offer me the opportunity to dispute the charge should a vendor cease operating. I understand that I may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. AirConcierge does not provide or sell travel insurance.
Airline-imposed baggage fees are not included and may apply. Some airlines collect extra baggage fees at check-in. These fees are not included into the advertised fares and total trip cost when purchasing tickets though our web site. Baggage allowances vary depending on the airline(s) and destination selected and are subject to change at any moment. Please check directly with the airline(s) for the latest carry-on and checked baggage allowances and restrictions. For passengers whose tickets are sold as a codeshare flight, operating and/or marketing carrier fees may apply.
- Africa World Airlines
- African Express Airways
- Air Choice One
- Air Jamaica
- Air Japan
- Air Malawi
- Air Mali
- Air Mandalay Ltd.
- Air Peace
- Air Sunshine
- Air Ukraine
- Airblue LTD
- Airtran Airways
- Alaska Airlines
- Amapola Flyg AB
- American Airlines
- Avies LTD
- Azur Air
- Bemidji Airlines
- C.A.I. FIRST S.P.A.
- Chautauqua Airlines
- Cyprus Airways
- Delta Air Lines
- Era Alaska
- ExpressJet Airlines
- Florida West Internation
- Hahn Air Systems
- Hawaiian Airlines
- Island Air
- JAL Express
- JetBlue Airways
- Kenmore Air
- Kyrgyzstan Airlines
- Mokulele Airlines
- Nature Air
- Niki Luftfahrt
- Pacific Airways
- Plus ultra Lienas Aereas
- Polynesian Airlines
- Public Charters
- Safi Airways
- Scenic Airlines
- Skippers Aviation
- Sky Asia Company
- Sky Prime Aviation
- Slok Air International
- Sun Air Express
- Tiger Airways Australia
- Trans State Airlines
- Ultimate Air Shuttle
- United Airlines
- US Airways
- Virgin America
- Wings of Alaska
- World Airways
- Wright Air Service Inc.
Mon–Sun: 24 hours
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