- Qualified Experts and Customer Support 24/7/365
- Free personal concierge. Customized itineraries. Answers to all your questions.
- Instant access to unpublished 50% off fares, not available anywhere else.
Your are all set!
Your personal AirConcierge is on the way.
Check your itinerary and flight information online via our Customer Support Center
- Edit or add in-flight preferences
- Request special services
- Print travel details
- Make changes or cancel
e.g. SMITH and A1BC23
What is a Flash Deal?
Seeing the world doesn’t have to cost a fortune, so we always offer a selection of privately negotiated flight fares at up to 50% off for Economy class and up to 70% off for Business and First classes.
Flash Deals have the highest saving value versus published fares and stay around for a couple of days only. Fares are limited and sold on first come, first served basis.
What is an Exclusive Airline Deal?
An 'Exclusive Airline Deal' is a fare available only with AirConcierge. As part of the direct agreements with our partner carriers, fares marked 'Exclusive Airline Deal' may not identify the airline and the corresponding flight details until the itinerary has been requested. Once you call, we provide all the information.
How does AirConcierge offer such low fares?
AirConcierge, a brand belonging to International Travel Network, has access to unpublished fares negotiated by ITN and partner consolidators that do not sell directly to the general public. Unlike most consolidators in the US who cater only to travel agents, AirConcierge sells directly to passengers.
We have negotiated discounted fares with airlines such as Air Botswana, Air Canada, Air Namibia, China Airlines, EVA Airways, Icelandair, Kenya Airways, LAN, Royal Jordanian, Singapore Airlines, Srilankan Airlines, Ukraine International, Virgin Atlantic, Saudi Arabian Airlines, Philippine Airlines, Brussels Airlines, Qatar Airways, Jet Airways, Ethiopian Airlines, Iberia, Arik Air, Royal Air Maroc, Gulf Air, LOT Polish Airlines, Air Berlin, El Al Airlines, Egypt Air, and Turkish Airlines. In addition, our customers get access to discounted fares from Delta Airlines, United Airlines, American Airlines, Air France, Lufthansa German Airlines, British Airways, South African Airways, Japan Airlines, Asiana Airlines, Korean Air, Cathay Pacific, Emirates Airlines, Swiss Airlines, Austrian Airlines, and many others.
How to book?
Call us at . Our experts will check thousands of current offers in all booking systems and negotiate discounts directly with airlines so you can save money and time. No more days and days of searching. All you have to do is pick your best option, pay via a secure link and get going.
What are my payment options?
Credit and Debit Cards
We accept all major credit and debit cards for bookings. Please note that your credit and/or debit card may have a daily spending limit. We recommend to ensure with your bank that you have sufficient funds for the purchase of your ticket(s) prior to booking. If you use a debit card for booking, funds will be withdrawn from your bank account immediately after we process your ticket.
We accept all major credit cards issued in the United States: Visa, Master Card, American Express and Discover Card. *Please note: some airlines do not accept Discover card. In case your chosen airline does not accept Discover Card, your travel expert will advise you accordingly and will ask for an alternative payment method.
Multiple Credit Cards
Unlike online booking engines/web sites, we accept multiple credit cards for ticket purchases, i.e. you can make bookings using more than one credit card for one booking. Please note, additional booking and service fees may apply.
International Credit Cards
If you want to use a credit card issued in another country or use multiple credit cards to purchase your ticket(s), please, contact your Concierge for help. Certain rules and conditions may apply depending on the origin of the issuing bank. Please note, additional booking and service fees may apply.
Third Party Credit Cards
Customers who wish to purchase tickets for relatives or friends will be contacted by an our billing support representative to initiate a three way call to authorize the purchase directly with the issuing bank.
Some credit and/or debit cards may have daily limits; please ensure with your bank that you have sufficient funds for the purchase of your ticket(s).
Virtual Credit Cards
We do not accept Virtual Credit Cards (also known as Prepaid Cards, Online Cards or any single purchase cards).
Other Forms of Payment
If you want to use another form of payment – check, wire transfer, direct deposit, PayPal, etc. - please, contact your Concierge for assistance and further instructions. PLEASE NOTE: additional booking and service fees may apply.
Wire Transfer & Cash Deposits
AirConcierge accepts wire transfers and cash deposits from clients purchasing airline tickets. No tickets will be issued until the wire transfer posts on our account.
Personal checks are not accepted.
We can accept PayPal transfers from customers with a verified PayPal account.
Western Union Transfer (WU)
We also accept Western Union transfers. Customers may go to any Western Union location to deposit cash into our account. Detailed instructions are provided by our specialists. WU normally take up to 3 days to post into our account. No tickets will be issued until the transfer is posted on our account.
PLEASE NOTE: fares are not guaranteed until tickets are issued. For all payment options, contact your Concierge.
For more information, contact Customer Center at 1-800-750-2238
Why do I have to call instead of booking online?
Although you can access some of our fares online, most of our discounted fares are unpublished and can only be booked by calling AirConcierge at .
What does the ticket price include?
Following DOT full-fare advertising rules, AirConcierge advertised prices are total, including all taxes, mandatory fees and applicable surcharges.
Can I exchange or refund my tickets?
Most discounted tickets are non-refundable and non-exchangeable. However, this varies depending on the airline. Carriers that allow exchanges or refunds may charge a penalty or service fee, which your expert will quote at the time of purchase. Penalty fees are subject to airline rules.
Exchanges: If fare rules allow exchanges, a $250 processing fee will be charged along with any airline penalty and fare difference.
Refunds: If fare rules allow refunds, a $250 processing fee will be charged along with any airline penalty.
To avoid penalties in case your plans change, AirConcierge recommends Ticket Protection.
What if my name/flight/fare is incorrect on my ticket?
Call our Customer Center at 1-800-750-2238
After a ticket is issued, AirConcierge has a 24-hour grace period to void the ticket transaction without any airline penalties. Once this period is over, the corresponding fare restrictions determine what corrections may be made and what airline penalties apply, if any.
Also, a voided ticket does not guarantee the same ticket is available to book again. Passenger names provided must match the names shown on passports. Even a small mistake in the name can cause a major inconvenience for passengers during their travel. Sometimes a mistake can even prevent a passenger from using their tickets. Most carriers do not allow name changes in ticketed bookings. We kindly ask that you double check the names you provide.
Are my tickets transferable?
All tickets are non-transferable.
When are experts available?
AirConcierge travel experts are available by phone and email 24 hours a day Monday through Sunday.
Can I get a last-minute ticket?
Yes, AirConcierge specializes in discounted last-minute deals, so we’re likely to find you a seat, even hours before a flight.
What about baggage allowance and fees?
Baggage allowance and fees vary depending on the airline. Please check directly with the airline for the most up to date baggage allowance, fees and restrictions. Learn more about Baggage Fees.
AirConcierge TICKET Protection
Got sick and can't travel? Get a FULL refund!
Most fares are highly restrictive and either do not allow refunds, or allow them only with high penalties for the passenger (up to 50% of the ticket cost).
Ticket Protection features:
- FULL protection of your non-refundable ticket cost
- Reimbursement if you cancel due to sickness, injury, flight cancellations, mandatory evacuation or job loss
- Benefits in case of travel delay due to weather or sickness with complimentary 24-hour emergency assistance
- Changed your plans? Get your tickets exchanged for FREE.
- Booking far in advance
- Travelling on business
- Family visit travels or large groups
- Taking extended vacations
Terms and Conditions
Refunds: 100% refund of fully unused tickets for traveler(s) hospitalized at the time of scheduled departure. The traveler(s) must provide his/her hospitalization certificate to ITN and cancel the reservation before the scheduled departure. 50% refund of fully unused ticket for traveler(s) unable to take their trip due to sickness. The traveler(s) must provide doctor’s note to ITN and cancel the reservation before the scheduled departure. The doctor’s note must be verifiable and state that the doctor clearly prohibits passenger to take the trip.
Exchanges: Exchange free of charge partially used tickets for traveler(s) hospitalized at the time of scheduled return. The traveler(s) must provide his/her hospitalization certificate to ITN and cancel the reservation before the scheduled return. If the traveler misses a trip departure resulting from cancellation or significant delay due to inclement weather or a carrier-caused delay, ITN will exchange the ticket free of any airline and ITN fees provided seats are available in the same booking code. ITN Exchange fees waived for all travelers unable to take their trip for any reason. The traveler(s) must cancel the reservation before the scheduled departure. Airline penalties and fare difference might apply. ITN Ticket protection is an upsell to less restrictive fare that allows refunds and exchanges due to medical reasons as described above. ITN Ticket protection is not an insurance policy. Travel insurance is available per customer`s request.
Effective May 25, 2018
ITN respects your privacy and is committed to protecting your personal data.
Your privacy is of significance to AIRCONCIERGE (AIRCONCIERGE, “Platform”, “we”, “us”, “our”) and we are committed to maximally avoid risky processing of your personal data, as well as to process as much data as it absolutely necessary for achievement of our purposes or providing services on your request taking into consideration proportionality principle.
- applies if you are located within the UK (when using our services),
- aims to give you information on how AIRCONCIERGE processes your data,
- is instrumental in AIRCONCIERGE personal data protection system and it is bound to every AIRCONCIERGE’s employee, associated company and subcontractor,
- supplements other notices and privacy policies and is not intended to override them.
AIRCONCIERGE processes your personal data in material compliance with the following principal provisions:
- AIRCONCIERGE respects and complies with the requirements of General Data Protection Regulation (GDPR), Data Protection Act 2018 and other national and international laws (“LAWS”).
- We are fair and maximally transparent with you regarding your data processing and protection.
- All the information is being provided to you in concise, transparent, intelligible and easily accessible form, using plain and clear language.
- We will not process your data without having a legal basis and specified, explicit and legitimate purposes.
- By default, we are processing only a personal data, which:
- Is necessary to achieve the current purpose.
- Is accurate and, where necessary, kept up to date.
- Upon achievement of a purpose we are either deleting your personal data or anonymizing it, so it is impossible to identify you. When data is being processed for statistical and analytical purposes, we are applying anonymization or additional safeguards preventing any undue impact on your person (functional separation).
- We perform and constantly improve organizational and technical measures ensuring your data protection against any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the data.
- We conduct staff training on a regular basis regarding data protection matters.
- We carry out all the necessary measures, so the relevant safeguards to be included in agreements with other data controllers and processors, as well as responsibilities are clearly shared subject to the requirements of LAWS.
- We use LAWS-compliant information and communication technologies (ICT) in processing your data,ensuring ICT integrity, confidentiality, availability and resilience in line with relevant risk level.
WHAT DATA DOES AIRCONCIERGE COLLECT ABOUT YOU?
We are collecting different categories of data
depending on your request of services, requirements of LAWS and our legitimate interests conducting
When you provide to us your data, you are telling us that the information is true, accurate, complete and current. you are also telling us that you have the authorization to provide it to us.
AIRCONCIERGE does not aim any of our products or services directly at children and we do not knowingly collect personal data about children, except in cases where it might be indirectly implied by nature of services (e.g. the air ticket booked for a passenger who is a child)
We collect your data from third parties. In addition, we also integrate third party software that collects information about users for security reasons.
Separately from other data, there are specified category of data as cookies. We are using cookies when you are using our Platform (e.g. browsing websites, applications of AIRCONCIERGE, sending email and text messages, communicating through social media accounts). The cookies mostly relate to the necessity of providing services you have explicitly requested by you (e.g., to open a website or some section of it, mankind payments etc.) or your authentication during the login process.
Please find additional information on usage of cookies HERE.
WHY DO WE NEED YOUR DATA?
Depending on relationship (client, partner agreement, website user etc.) AIRCONCIERGE collects
only whose personal data minimally necessary for achieving processing purposes (e.g. sell/buy air
tickets, make a payment, detect fraud, prevent identity thefts, send a newsletter, provide
customer support etc.).
Main groups of processing purposes you can find HERE.
We also might use your data in aggregated form* for statistical and analytical purposes, e.g. to improve our website, products/services, marketing, customer relationships and experiences.
Depending on the current purpose, we apply on of the following lawful grounds: consent, performance of contract, legal obligation and/ or legitimate interests of controller or third parties.
Our legitimate interests, for which your data might be processed, are:
- customer support;
- fraud prevention;
- debt recovery;
- marketing of our services and products;
- communication with you;
- security of our services, property and your data;
- improvement of the quality of our services and customer experience;
- exercise and protection AIRCONCIERGE’ and our partners’ legal claims;
- comply with the requirements of foreign (non-UK) laws and regulations;
- optimization of resources and increasing competitiveness;
- statistical and analytical services.
Note that we may process your personal data for more than one lawful ground depending on the specific
purpose for which we are using your data. Please contact us if you need details about the specific legal
ground we are relying on to process your personal data.
One of the main collection methods are VOICE CALLS, which may be recorded for the purposes set herein.
We have vested interest to ensure you have chosen the best possible option. Voice calls are an exclusive opportunity to provide you with an immediate customer support and disclose additional product features, you might not notice on a website or within our price quote.
Usually, we call back on your request. Sometimes there might be unfinished conversations regarding current flights (misunderstanding in live chat, email system error, poor internet connection etc.), which require immediate response.
We don’t make unwanted telemarketing robocalls or any annoying advertising campaigns.
You can opt-out this communication at any time by contacting us via phone or email.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where AIRCONCIERGE collects personal data to comply with LAWS or under the terms of a contract where you are a party to such a contract, and you fail to provide your data when requested, we may not be able to perform the contract or to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
DISCLOSURE AFTER COLLECTING
Generally, we do not share your data with third parties.
The only way AIRCONCIERGE is doing so, when it has a legal basis and processing purpose for doing so. Disclosing your data, we require recipients to follow LAWS and data protection measures when they process your data.
Our Platform and services may contain links to third-party websites, products and services. We may also use or offer products or services from third parties − for example, a third-party app.
Depending on processing purposes, we might share your data with associated companies of AIRCONCIERGE, our services and goods suppliers, as well as other third parties. Other detailed information on our sharing practices you can find HERE.
Considering the state of the art and costs of implementation, the nature, scope,
context and purposes of processing as well as the risks of varying likelihood and severity for your
rights and freedoms posed by the processing,
AIRCONCIERGE ensures and permanently improves security measures to protect your data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.
To achieve the highest security level, we are performing organizational and technical measures. The most typical measures you could find HERE.
The scope of your rights (as data subjects) is set under each current processing purpose and legal basis
which will be informed to you when AIRCONCIERGE collects / you are providing your data to us.
In case we are a processor, you should take it into account exercising your rights, as the main contact for data subjects should remain data controller. In such cases we will definitely provide possible support in contacting the relevant controller.
Right to be informed
Every time we collect your data, AIRCONCIERGE will inform you at least of the identity of a controller, the purposes of data processing and sources where to find additional information.
In the event we are collecting your data from other controllers (processors) you will also be informed in a timely manner.
So, our communication is made in intelligible, plain and clear way, but the texts are not burdensome, we will not inform you on details you already know.
There might be also other cases where your rights to be informed are limited.
Right of access
You are entitled to receive from AIRCONCIERGE a confirmation as to whether or not your data is being processed by us, and if so, you have a right to access the relevant data.
Right to rectify and add
You are entitled to obtain from AIRCONCIERGE without undue delay the rectification of inaccurate personal data. Considering purposes of processing you are also entitled to supplement incomplete personal data.
Right to erasure (“right to be forgotten”)
You are entitled to obtain from AIRCONCIERGE the erasure of your data. In cases set by LAWS we shall delete your data.
Unfortunately, since the exceptional character of exercitation of such rights the LAWS set restrictions when your request might be refused.
Right to restriction of processing
In current cases you are entitled to file a request, so AIRCONCIERGE restrict you data processing.
Nonetheless the restriction of processing, we will still be entitled to:
- Store your data;
- Process your data in any manner, if:
- You have consented to it;
- We have to establish, exercise or defend our legal claims;
- The rights of another person shall be protected;
- There are reasons of important public interest.
Right to data portability
You are entitled to transmit your data, which you have provided to AIRCONCIERGE, to another controller, where:
- the processing is based on consent or on a contract; and
- the processing is carried out by automated means.
Unfortunately, there might be cases, when your data transmission to another controller is not technically easible. In this regard we will try to do our best in providing maximum support, so another controller receives your data.
Right to object (opt-out)
In case AIRCONCIERGE processes your data:
- the performance of a task carried out in the public interest, or
- in the exercise of official authority vested in us, or
- for the purposes of the legitimate interests pursued by us or by a third party,
You are entitled to object to such processing, specifying in your request the particular situation
(reason for objection).
In such cases we will not process your data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
There are also other cases set by LAWS, when you are entitled to object, as well as the conditions under which the right to object might be exercised.
Your rights regarding automated individual decision-making, including
You are entitled not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where the decision:
- is necessary for entering into, or performance of, a contract between you and AIRCONCIERGE; or
- is authorized by LAWS to which AIRCONCIERGE is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
- is based on your explicit consent.
Right to lodge a complaint
Without prejudice to any other administrative or judicial remedy, you are entitled to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you c onsider that the processing of your data infringes LAWS and we are not able to settle a claim in an amicable way.
RESTRICTIONS OF YOUR RIGHTS AND PRINCIPAL PROVISIONS
Please, be informed that each of your right and some of the principal provisions set herein might be restricted due to legislative measures, mostly to the advantage of other natural and legal persons, as well as national interests and public security.
DATA TRANSFERS TO THIRD COUNTRIES AND INTERNATIONAL ORGANIZATIONS
AIRCONCIERGE might transfer your data to third country providing safeguards and
security measures, so the level of your data
protection is not undermined.
Such transfers might take place in cases, if:
- we have to perform an agreement concluded between you and AIRCONCIERGE;
- we have to carry out pre-contractual measures in order to prepare a contract;
- if you consented to the proposed transfer;
- transfer is based on an international agreement, such as a mutual legal assistance treaty, in force between the requesting third country and the EU or EU Member State (e.g. transfer of passenger name records to the United States Department of Homeland Security for the purposes of preventing, detecting and investigating terrorism offences and other transnational crimes);
- transfer is based on standard data protection clauses adopted by European Commission, e.g. when we share the data with associated companies located in Moldova and the Philippines;
- we use data storage facilities of our partners operating in the USA under the Privacy Shield;
- other cases may be applicable (you shall be informed prior to any such transfer).
HOW DOES AIRCONCIERGE TREAT YOUR REQUESTS?
without undue delay and in any event within one month of receipt of the request, except in cases, we are
not able to identify you (we are either not processing your personal data or it was anonymized/ erased).
One-month period may be extended by two further months where necessary, taking into account the complexity
and number of the requests. We will inform you of any such extension within one month of receipt of the
request, together with the reasons for the delay.
In case, your requests are manifestly unfounded or excessive (e.g., repeats the substance of previous requests within period of time of 12 months or providing false or misleading information), AIRCONCIERGE might refuse to act on the request explaining reasons or you might be charged a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested.
In case we have reasonable doubts concerning the identity of the natural person (also authorized representative) making the request, we may request the provision of additional information necessary to confirm the identity of such a natural person and/ or to prevent identity fraud.
You are entitled to receive one copy of your data free of charge. For any further copies we may charge a reasonable fee based on administrative costs. The right to obtain a copy shall not adversely affect the rights and freedoms of others.
In case you have any questions regarding your data processing by AIRCONCIERGE or you have any comments
The controller of your data is International Travel Network, LLC (Delaware, USA). The UK representative of the controller is TRAVELTECH ENTERPRISES LTD, having its registered address at 7 Hanover Square, Office 3.18, London, England, W1S 1BN.
AMENDMENTS AND EFFECTIVE DATE
to your privacy, except if LAWS set otherwise.
In case of material changes AIRCONCIERGE will definitely publish such amendments and amended policy on our websites and, as far as possible, notify you either by email or by pop-up windows when you are entering our websites next time.
Amendments shall enter into force on the Effective Date.
Rules & Conditions of AirConcierge
Lowest Fare Guarantee
Shop with confidence. We’re convinced you won’t find your flight cheaper but if you do, we’ll refund the difference. If you buy your flight tickets from AirConcierge.com, then find the identical itinerary online for less within 24 hours from the purchase of your ticket, we’ll match the price and send you a $50.00USD voucher to use towards your next booking of any bulk private fares. Price match must be requested by calling our Customer Service at 800-750-2238 and providing a copy proof of identical itinerary, including the fare basis and fare calculation information.
Fraud Prevention Measures
AirConcierge, as a leading consolidator to Africa, is committed to offer competitive fares to our customers residing in the US. We know many of our customers have relatives and friends abroad who may want to visit our customer in the US or even relocate permanently. That is why we offer competitive one-way and round-trip fares from a wide selection of departure points abroad. Recently, some of our customers have become victims of a scam.
Scammers are increasingly sophisticated, and it no longer takes a "fool" to be a victim. Perpetrators of fraudulent campaigns invest careful time with their victims, setting up a relationship of trust, confidence and if possible, even romantic involvement. Once a close relationship is established, a request or plea for help is usually made. Typically, a state of emergency is created and our clients are asked for help with visa, airline ticket, a large inheritance, or other legal problem.
It is possible to have a real, honest and lasting relationship with someone from abroad. Nevertheless, no matter where you met and what the circumstances are, we strongly encourage all our customers to be cautious when purchasing tickets for individuals residing abroad. Due to the extreme level of scam activity in some countries, we strongly advise a background check.
We require credit card verifications for all third party credit card transactions. It protects us against daily fraud attempts. We are very unhappy to learn about any fraud that affects our customers. This is why we are sharing this recent experience with you - our customers. We hope that this information is helpful and wish your friends and relatives a safe flight and satisfying stay in the US.
Please note: The billing address must match exactly the address on the credit card statement. Those customers who wish to purchase tickets for relatives or friends will be contacted by an AirConcierge billing support representative to initiate a three way call to authorize the purchase directly with the issuing bank. Some credit and/or debit cards may have daily limits; please ensure with your bank that you have sufficient funds for the purchase of your ticket(s). The fares are not guaranteed until the tickets are issued.
The names of the passengers provided must match the names shown on the passports. Once the tickets are issued, they are non transferable. Even a small mistake in the name can cause a major inconvenience for the passengers during their travel. Sometimes this mistake can even prevent the passengers from using their tickets. Remember that many of the deeply discounted fares are non refundable. The process of correcting the name on a previously issued ticket is complicated, and many airlines do not allow it at all. Some airlines may allow the name correction for a fee, if we can prove that the ticket would be used by the same passenger. We ask you kindly to double check the names you provide as this is the best way how to avoid the inconveniences connected with the name corrections.
Collecting Personal Data
The TSA (TRANSPORTATION SECURITY ADMINISTRATION) requires us to transmit information collected from you. Providing this information is mandatory. Issuing your tickets will not be possible without this information. TSA may share information you provide with law enforcement or intelligence agencies or others under its records notice. For more on TSA privacy policies or to view the records notice and the privacy impact assessment, see TSA's web site at TSA.gov.
Change Of Aircraft En Route
Sometimes you must change aircraft en route even though your ticket may show only one flight number and have only one coupon for that flight. Further, in the case of some travel, one of your flights may not be identified at the airport by the number on your ticket, or it may be identified by other flight numbers in addition to the one on your ticket. At your request, the seller of this ticket will give you details of your change of aircraft, such as where it will occur and what aircraft types are involved.
Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in possession at check-in. The passengers shall verify the visa requirements for all the stops as some of the countries may require a transit visa. Those passengers transiting via or connecting between the airports within the European Union - Schengen Zone may need a Schengen Entry visa. Traveling on a one way ticket may be restricted. If you are traveling on a one way ticket, it is your responsibility to make sure you are eligible. ITN agents do not advise passengers on visa requirements. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements.
In addition, passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at 202-647-5225 or by visiting the State Department's Web site at www.state.gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the Centers for Disease Control at 404-332-4559 or visit the CDC's Web site at cdc.gov.
General Rules and Conditions
Fare Restrictions and Rules
- Cancellations and refunds
a) Cancellation and refunds before departure not permitted.
b) Cancellation and refunds after departure not permitted.
a) Changes before departure not permitted.
b) Changes after departure not permitted.
If fare rules allow refunds and/or exchanges, a $ 250.00 ITN fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from ITN. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure - NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure.
After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases they are non refundable and non exchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your concierge and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and AirConcierge has no power to override these restrictions.
The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example reservation cancellations or load factor on certain flights. AirConcierge cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory. Once the tickets are issued, they are subject to fare restrictions.
The airline(s) may require you to pay additional fees at the airport if your baggage exceeds certain limitations, such as the number, weight, size, and dimensions of your bags. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. Be advised to check directly with the airline for the latest baggage allowance information.
AirConcierge strongly recommends travel insurance. At this time the flight departure and arrival times are correct. However, the airlines frequently change times and/or flight numbers. AirConcierge is not responsible for any schedule changes. Please, contact the airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservations may result in an automatic cancellation of all continuing and return reservations and suspension of the tickets; contact AirConcierge or the airline prior to your scheduled departure to cancel your existing reservation and retain the original value of the ticket if applicable. Check in time recommended for all international flights is a minimum of 3 hours, even if you are traveling on a domestic carrier to another airport and connecting to your international flight. Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a Visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in the possession at check-in. In the event of non reconfirmation, or visa/passport issues, AirConcierge shall not be responsible for denied boarding. AirConcierge is not responsible for transportation to and from airports and between airports and does not provide hotel accommodation.
Once the tickets are issued, AirConcierge is unable to make any changes. All changes are subject to fare restrictions and rules once the tickets are issued. AirConcierge reserves the right to charge service fees already included in the above total. The customer understands all the stipulations, rules and conditions pertaining to the purchased tickets. The fares are not guaranteed until ticketed. To view your itinerary at any time, please use the following link http://www.viewtrip.com/ and your confirmation.
I understand that AirConcierge is not the source or supplier of the travel services I have requested, and acts solely as an agent for the actual suppliers of such services. I have been advised that the suppliers whose names appear in the information supplied to me are those who are actually responsible for providing the travel services I have purchased. I consent to and request the use of those suppliers and agree not to hold AirConcierge responsible should any of these suppliers:
- Fail to provide the travel services I have purchased
- Fail to comply with any applicable law
- Engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience
I accept that AirConcierge and International Travel Network is not responsible for, nor will I attempt to hold it liable for, any injury, damage or loss I may suffer on account of any conditions, actions or omissions that are beyond its reasonable control. I have been advised to use a credit card as this may offer me the opportunity to dispute the charge should a vendor cease operating. I understand that I may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. AirConcierge does not provide or sell travel insurance.
Airline-imposed baggage fees are not included and may apply. Some airlines collect extra baggage fees at check-in. These fees are not included into the advertised fares and total trip cost when purchasing tickets though our web site. Baggage allowances vary depending on the airline(s) and destination selected and are subject to change at any moment. Please check directly with the airline(s) for the latest carry-on and checked baggage allowances and restrictions. For passengers whose tickets are sold as a codeshare flight, operating and/or marketing carrier fees may apply.
- Africa World Airlines
- African Express Airways
- Air Choice One
- Air Jamaica
- Air Japan
- Air Malawi
- Air Mali
- Air Mandalay Ltd.
- Air Peace
- Air Sunshine
- Air Ukraine
- Airblue LTD
- Airtran Airways
- Alaska Airlines
- Amapola Flyg AB
- American Airlines
- Avies LTD
- Azul Conecta
- Azur Air
- Bemidji Airlines
- C.A.I. FIRST S.P.A.
- Chautauqua Airlines
- Cyprus Airways
- Delta Air Lines
- ExpressJet Airlines
- Florida West Internation
- Hahn Air Systems
- Hawaiian Airlines
- Island Air
- JAL Express
- JetBlue Airways
- Kenmore Air
- Kyrgyzstan Airlines
- Mokulele Airlines
- Nature Air
- Niki Luftfahrt
- Pacific Airways
- Pionair Australia
- Plus ultra Lienas Aereas
- Public Charters
- Safi Airways
- Scenic Airlines
- Skippers Aviation
- Sky Asia Company
- Sky Prime Aviation
- Slok Air International
- Tiger Airways Australia
- Trans State Airlines
- Ultimate Air Shuttle
- United Airlines
- US Airways
- Virgin America
- Wings of Alaska
- World Airways
- Wright Air Service Inc.
Mon–Sun: 24 hours
Your are all set!
Your personal AirConcierge is on the way.