Terms And Conditions

Fare Restrictions and Rules

Cancellations and refunds

- Cancellation and refunds before departure not permitted.
- Cancellation and refunds after departure not permitted.

Exchanges

- Changes before departure not permitted.
- Changes after departure not permitted.
- Tickets are non re-routable and non transferable.

If fare rules allow refunds and/or exchanges, a $250.00 Air Concierge fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from Air Concierge. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure - NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure.

After tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases non refundable and non exchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. Airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. Airlines determine the restrictions of fares, and Air Concierge has no power to over ride these restrictions.

Airlines change their fares and availability of seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. Airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example, reservation cancellations or load factor on certain flights. Air Concierge cannot predict the fare value nor can it guarantee that airlines will not release cheaper seat inventory. Once tickets are issued, they are subject to fare restrictions.

Baggage Information

Airline-imposed baggage fees are not included and may apply. Some airlines collect extra baggage fees at check-in. These fees are not included into the advertised fares and total trip cost when purchasing tickets though our website, and may apply. Baggage allowances vary depending on the airline(s) and destination selected and are subject to change at any time. Please check directly with the airline(s) for the latest carry-on and checked baggage allowances and restrictions. For passengers whose tickets are sold as a codeshare flight, operating and/or marketing carrier fees may apply. For more detailed airlines baggage information, please click here.

Names

The names of the passengers provided must match the names shown on the passports. Once tickets are issued, they are non transferable. Even a small mistake in the name can cause a major inconvenience for the passenger during their travel. Sometimes this mistake can even prevent the passenger from using their tickets. Remember that many deeply discounted fares are non refundable. The process of correcting the name on a previously issued ticket is complicated, and many airlines do not allow it at all. Some airlines may allow name correction for a fee, if we can prove that the ticket would be used by the same passenger. We kindly ask you to double check the names you provide, as this is the best way to avoid the inconveniences connected with name corrections.

Conditions

At this time the flight departure and arrival times are correct. However, airlines frequently change times and/or flight numbers. Air Concierge is not responsible for any schedule changes. Please contact airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservations may result in an automatic cancellation of all continuing and return reservations and suspension of tickets; contact Air Concierge or the airline prior to your scheduled departure to cancel your existing reservation and retain the original value of the ticket if applicable. Check in time recommended for all international flights is a minimum of 3 hours, even if you are traveling on a domestic carrier to another airport and connecting to your international flight. Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a Visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in possession at check-in. In the event of non reconfirmation, or visa/passport issues, Air Concierge shall not be responsible for denied boarding. Air Concierge is not responsible for transportation to and from airports and between airports and does not provide hotel accommodation.

Once the tickets are issued, Air Concierge is unable to make any changes. All changes are subject to fare restrictions and rules once tickets are issued. Air Concierge reserves the right to charge service fees already included in the above total. The customer understands all the stipulations, rules and conditions pertaining to the purchased tickets. The fares are not guaranteed until ticketed. To view your itinerary at any time, please use the following link and your confirmation.

Liability Waiver

Air Concierge is not the source or supplier of the travel services it sells, and acts solely as an agent for the actual suppliers of such services. Please be advised that the suppliers whose names appear in the information provided to you are those who are actually responsible for providing the travel services you have purchased. By purchasing these services you consent to and request the use of those suppliers and agree not to hold Air Concierge responsible should any of these suppliers:

1. Fail to provide the travel services you have purchased
2. Fail to comply with any applicable law
3. Engage in any negligent act or omission that causes you any sort of injury, damage, delay or inconvenience

Air Concierge is neither responsible nor shall be held liable for any injury, damage or loss suffered on account of any conditions, actions or omissions that are beyond its reasonable control. Please be advised to use a credit card as this may offer the opportunity to dispute the charge should a vendor cease operating. You may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. Air Concierge does not provide or sell travel insurance.