- Qualified Experts and Customer Support 24/7/365
- Free personal concierge. Customized itineraries. Answers to all your questions.
- Instant access to unpublished 50% off fares, not available anywhere else.
Your are all set!
Your personal AirConcierge is on the way.
Check your itinerary and flight information online via our Customer Support Center
- Edit or add in-flight preferences
- Request special services
- Print travel details
- Make changes or cancel
e.g. SMITH and A1BC23
What is a Flash Deal?
Seeing the world doesn’t have to cost a fortune, so we always offer a selection of privately negotiated flight fares at up to 50% off for Economy class and up to 70% off for Business and First classes.
Flash Deals have the highest saving value versus published fares and stay around for a couple of days only. Fares are limited and sold on first come, first served basis.
What is an Exclusive Airline Deal?
An 'Exclusive Airline Deal' is a fare available only with AirConcierge. As part of the direct agreements with our partner carriers, fares marked 'Exclusive Airline Deal' may not identify the airline and the corresponding flight details until the itinerary has been requested. Once you call, we provide all the information.
How does AirConcierge offer such low fares?
AirConcierge, a brand belonging to International Travel Network, has access to unpublished fares negotiated by ITN and partner consolidators that do not sell directly to the general public. Unlike most consolidators in the US who cater only to travel agents, AirConcierge sells directly to passengers.
We have negotiated discounted fares with airlines such as Air Botswana, Air Canada, Air Namibia, China Airlines, EVA Airways, Icelandair, Kenya Airways, LAN, Royal Jordanian, Singapore Airlines, Srilankan Airlines, Ukraine International, Virgin Atlantic, Saudi Arabian Airlines, Philippine Airlines, Brussels Airlines, Qatar Airways, Jet Airways, Ethiopian Airlines, Iberia, Arik Air, Royal Air Maroc, Gulf Air, LOT Polish Airlines, Air Berlin, El Al Airlines, Egypt Air, and Turkish Airlines. In addition, our customers get access to discounted fares from Delta Airlines, United Airlines, American Airlines, Air France, Lufthansa German Airlines, British Airways, South African Airways, Japan Airlines, Asiana Airlines, Korean Air, Cathay Pacific, Emirates Airlines, Swiss Airlines, Austrian Airlines, and many others.
How to book?
Call us at . Our experts will check thousands of current offers in all booking systems and negotiate discounts directly with airlines so you can save money and time. No more days and days of searching. All you have to do is pick your best option, pay via a secure link and get going.
What are my payment options?
Credit and Debit Cards
We accept all major credit and debit cards for bookings. Please note that your credit and/or debit card may have a daily spending limit. We recommend to ensure with your bank that you have sufficient funds for the purchase of your ticket(s) prior to booking. If you use a debit card for booking, funds will be withdrawn from your bank account immediately after we process your ticket.
We accept all major credit cards issued in the United States: Visa, Master Card, American Express and Discover Card. *Please note: some airlines do not accept Discover card. In case your chosen airline does not accept Discover Card, your travel expert will advise you accordingly and will ask for an alternative payment method.
Multiple Credit Cards
Unlike online booking engines/web sites, we accept multiple credit cards for ticket purchases, i.e. you can make bookings using more than one credit card for one booking. Please note, additional booking and service fees may apply.
International Credit Cards
If you want to use a credit card issued in another country or use multiple credit cards to purchase your ticket(s), please, contact your Concierge for help. Certain rules and conditions may apply depending on the origin of the issuing bank. Please note, additional booking and service fees may apply.
Third Party Credit Cards
Customers who wish to purchase tickets for relatives or friends will be contacted by an our billing support representative to initiate a three way call to authorize the purchase directly with the issuing bank.
Some credit and/or debit cards may have daily limits; please ensure with your bank that you have sufficient funds for the purchase of your ticket(s).
Virtual Credit Cards
We do not accept Virtual Credit Cards (also known as Prepaid Cards, Online Cards or any single purchase cards).
Other Forms of Payment
If you want to use another form of payment – check, wire transfer, direct deposit, PayPal, etc. - please, contact your Concierge for assistance and further instructions. PLEASE NOTE: additional booking and service fees may apply.
Wire Transfer & Cash Deposits
AirConcierge accepts wire transfers and cash deposits from clients purchasing airline tickets. No tickets will be issued until the wire transfer posts on our account.
Personal checks are not accepted.
We can accept PayPal transfers from customers with a verified PayPal account.
Western Union Transfer (WU)
We also accept Western Union transfers. Customers may go to any Western Union location to deposit cash into our account. Detailed instructions are provided by our specialists. WU normally take up to 3 days to post into our account. No tickets will be issued until the transfer is posted on our account.
PLEASE NOTE: fares are not guaranteed until tickets are issued. For all payment options, contact your Concierge.
For more information, contact Customer Center at 1-800-750-2238
Why do I have to call instead of booking online?
Although you can access some of our fares online, most of our discounted fares are unpublished and can only be booked by calling AirConcierge at .
What does the ticket price include?
Following DOT full-fare advertising rules, AirConcierge advertised prices are total, including all taxes, mandatory fees and applicable surcharges.
Can I exchange or refund my tickets?
Most discounted tickets are non-refundable and non-exchangeable. However, this varies depending on the airline. Carriers that allow exchanges or refunds may charge a penalty or service fee, which your expert will quote at the time of purchase. Penalty fees are subject to airline rules.
Exchanges: If fare rules allow exchanges, a $250 processing fee will be charged along with any airline penalty and fare difference.
Refunds: If fare rules allow refunds, a $250 processing fee will be charged along with any airline penalty.
To avoid penalties in case your plans change, AirConcierge recommends Ticket Protection.
What if my name/flight/fare is incorrect on my ticket?
Call our Customer Center at 1-800-750-2238
After a ticket is issued, AirConcierge has a 24-hour grace period to void the ticket transaction without any airline penalties. Once this period is over, the corresponding fare restrictions determine what corrections may be made and what airline penalties apply, if any.
Also, a voided ticket does not guarantee the same ticket is available to book again. Passenger names provided must match the names shown on passports. Even a small mistake in the name can cause a major inconvenience for passengers during their travel. Sometimes a mistake can even prevent a passenger from using their tickets. Most carriers do not allow name changes in ticketed bookings. We kindly ask that you double check the names you provide.
Are my tickets transferable?
All tickets are non-transferable.
When are experts available?
AirConcierge travel experts are available by phone and email 24 hours a day Monday through Sunday.
Can I get a last-minute ticket?
Yes, AirConcierge specializes in discounted last-minute deals, so we’re likely to find you a seat, even hours before a flight.
What about baggage allowance and fees?
Baggage allowance and fees vary depending on the airline. Please check directly with the airline for the most up to date baggage allowance, fees and restrictions. Learn more about Baggage Fees.
AirConcierge TICKET Protection
Got sick and can't travel? Get a FULL refund!
Most fares are highly restrictive and either do not allow refunds, or allow them only with high penalties for the passenger (up to 50% of the ticket cost).
Ticket Protection features:
- FULL protection of your non-refundable ticket cost
- Reimbursement if you cancel due to sickness, injury, flight cancellations, mandatory evacuation or job loss
- Benefits in case of travel delay due to weather or sickness with complimentary 24-hour emergency assistance
- Changed your plans? Get your tickets exchanged for FREE.
- Booking far in advance
- Travelling on business
- Family visit travels or large groups
- Taking extended vacations
Terms and Conditions
Refunds: 100% refund of fully unused tickets for traveler(s) hospitalized at the time of scheduled departure. The traveler(s) must provide his/her hospitalization certificate to ITN and cancel the reservation before the scheduled departure. 50% refund of fully unused ticket for traveler(s) unable to take their trip due to sickness. The traveler(s) must provide doctor’s note to ITN and cancel the reservation before the scheduled departure. The doctor’s note must be verifiable and state that the doctor clearly prohibits passenger to take the trip.
Exchanges: Exchange free of charge partially used tickets for traveler(s) hospitalized at the time of scheduled return. The traveler(s) must provide his/her hospitalization certificate to ITN and cancel the reservation before the scheduled return. If the traveler misses a trip departure resulting from cancellation or significant delay due to inclement weather or a carrier-caused delay, ITN will exchange the ticket free of any airline and ITN fees provided seats are available in the same booking code. ITN Exchange fees waived for all travelers unable to take their trip for any reason. The traveler(s) must cancel the reservation before the scheduled departure. Airline penalties and fare difference might apply. ITN Ticket protection is an upsell to less restrictive fare that allows refunds and exchanges due to medical reasons as described above. ITN Ticket protection is not an insurance policy. Travel insurance is available per customer`s request.
Effective May 25, 2018
ITN respects your privacy and is committed to protecting your personal data.
ITN (“ITN”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy describes ITN practices regarding personally identifiable information or personal data (“personal information/ PI”). This policy applies to our websites, applications, email, voice calls and text messages, and social media accounts(the “Platforms”). When you use the Platforms, you agree to the terms in this policy.
TN is the company (business) responsible for your PI.
Full name of legal entity: International Travel Network, LLC
Email address: firstname.lastname@example.org
When you give us PI, you are telling us, that the information is true, accurate, complete and current. You are also telling us, that you have the authorization to provide it to us It is important that the PI we hold about you is accurate and current. Please keep us informed, if your PI changes during your relationship with us.
THE CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We may collect, use, store and transfer different kinds of PI about you which we have grouped together as follows:
- Identifiers or Identity Data such as a first/ middle/ last name, alias, postal address, unique personal identifier (cookie), date of birth, online identifier Internet Protocol address, or other similar identifiers.
- Contact Data includes (billing address, delivery address, email address and telephone numbers).
- Commercial Information, including requested price quotes, products or services purchased or other purchasing or consuming histories or tendencies, as well as Financial Data (bank account and payment card details) and Transaction Data (details about payments to and from you and other details of products and services you have purchased from us).
- Network Activity Information, including , but not limited to Technical Data (your login data, browser type and version, browsing history, search history, time zone setting and location, browser plug-in types and versions, operating system and Platform, and other technology on the devices you use to access our Platforms), and information regarding your interaction with our Platforms (Usage Data).
- Geolocation data (country, state or city).
- Audio (e.g. call records) and Electronic (e.g. email threads) information.
- Inferences (conclusions) drawn from any of the PI collected by ITN, including, but not limited to Profile Data (your preferences, characteristics, psychological trends, behavior, attitudes, intelligence, feedback and survey responses) and Marketing Data (your preferences in receiving marketing from us and our partners and your communication preferences).
Customer support If you choose to contact our customer support services we will collect any inquires, complaint or other information that you may submit to our support team. We do not collect any Special Categories of PI about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
ITN does not knowingly collect PI from minors, except if the minor is one of travelers. If we become aware that a minor is attempting to submit PI, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us PI, please contact us so we can delete it.
IF YOU FAIL TO PROVIDE PERSONAL INFORMATION
Where we collect PI required by law or under the terms of a contract, and you fail to provide that PI when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We use different methods to collect PI from and about
you including through:
PI you give to us We collect your PI directly from you (using life chat, online forms or via voice call/ messenger). Any contact data (emails, phones etc.) provided by you throughout any interaction will be treated as your personal contacts and saved in your profile for future communications, unless specifically requested not to be stored (one-time communication only). For example, when you provide us with your PI by requesting a quote, registering or booking travels, contacting our customer support. This includes PI you provide when you:
- apply for our products or services;
- subscribe to our service or publications;
- request marketing to be sent to you;
- give us feedback or contact us.
When we chat with you (e.g. WhatsApp, Facebook, regular sms etc.) the chat might be accidentally closed/ removed, there might be interruptions, slow internet connection etc. We may contact you later via automated phone and text messages or email (if available) in order to restore our communication started within the chat. No purchase necessary. You can opt out from further communication by replying to sms/ email or notifying us during the phone call.
One of the main collection methods are VOICE CALLS We have vested interest to ensure you have chosen the best possible option. Voice calls are an exclusive opportunity to provide you with an immediate customer support and disclose additional product features, you might not notice on website. Usually, we call back on your request. Sometimes there might be unfinished conversations regarding current flights (misunderstanding in live chat, email system error, poor internet connection etc.), which require immediate response. We don’t make unwanted telemarketing robocalls or any annoying advertising campaigns. You can opt-out this communication any time by contacting us via phone or email.
PI we receive from service providers: We collect your PI using service providers. This can include when you log in using a service provider platform, such as Facebook. In addition, we also integrate service providers` software that collects information about users for security reasons. The categories of PI ITN has collected/disclosed/sold for a business purpose in the preceding 12 months you can find HERE.
FOR WHAT PURPOSE WE USE YOUR PERSONAL INFORMATION
We will use your PI for the following purposes:
Improving our services To provide you and improve our Platforms and services, to better understand the users of our Platforms and services, and to protect our property and to prevent damage to them.
Regular customers If you have ever requested a price quote or purchased our services, we treat you as the Regular (loyal) Customer. Regular Customers have plenty of benefits:
- become experts of using our services;
- receive the most relevant price quotes.
According to our policy, we may contact you as a Regular Customer via email/phone saved within previous requests and transactions. Such cases may be, for example, when you have accidentally provided the wrong email/phone or when you cannot be reached via email/ phone left in the last request/ purchase. If you want to opt-out, please contact us.
Bookings We and our travel partners use your PI to process your bookings and store your itinerary information where applicable.
Marketing activities We use your information for marketing purposes. These activities may include:
- To send you marketing emails and/or text messages from ITN address regarding our services or those of our partners, if you have opted-in to receive emails and/or text messages from us or have transacted with us, and as permitted by law. You can easily unsubscribe from these marketing communications at any time by clicking on the “Unsubscribe” link included in the newsletter or by texting STOP via sms. To display more relevant advertising and recommendations, or suppress advertising and content that you might find irrelevant. This advertising might be shown to you on our Platforms as well as third party platforms (including Google and social media sites like Facebook) and include information or offers that we, or our business partners’, believe you will find interesting. Individualized advertising may be based on information collected through cookies or other tracking technologies. You can opt out from from Google (press here) and Facebook (press here) ad personalisation any time.
- If you choose to participate in promotional activities, relevant information may be used to administer these promotions.
- To communicate with you, including as follows:
- To send booking confirmations;
- To send alerts and notifications you have subscribed to, including to your mobile device;
- To solicit reviews;
- To update you regarding itineraries processed by our service;
- To communicate with you if you have contacted ITN customer support;
- To send you information servicing and administrative emails;
- To send you information about services, offered by ITN or our business partners, that we believe you would be interested in;
Performance of a contract The use of your PI may be necessary to perform the services and provide you products that you have requested from us. For example, if you make a booking on our Platform, we need to collect PI from you in order to complete the booking.
Consent We may rely on your consent to use your PI for certain direct marketing purposes. You can withdraw your consent anytime by contacting us. We have set out below, in a table format, a description of all the ways we plan to use your PI.
|Purpose||Activity||Category of PI|
|To Complete the transaction, provide a service requested by you or otherwise perform a contract (ticket purchase; car rental; hotel booking etc.)||To register you as a new or a Regular customer / to start a business relationship||
To process and deliver your order including:
|For solely internal uses that are based on your relationship with us or compatible with the context in which PI was collected||
To manage our relationship with you which will include:
|To deliver relevant Platform content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||
|To use data analytics to improve our Platforms, products/services, marketing, customer relationships and experiences||
|To make suggestions and recommendations to you about goods or services that may be of interest to you||
|To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity||To administer and protect our business and Platforms (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||
|To identify and repair errors that impair existing intended functionality||To administer and protect our business and Platforms (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||
|To comply with a legal obligation||(a) To manage tax matters;
(b) Bookkeeping and accountancy of transactions;
(c) To manage consolidated reports and annual financial reports
(d) To comply with the requirements of licenses, registrations and permissions obtained by ITN, including industry standards (airline safety rules, PCI DSS etc.)
|To exercise or defend legal claims||(a) To manage complaints
(b) To comply with requests, subpoenas and other enforcement notices issued by regulators, courts and law enforcement agencies
(c) To protect and exercise legal claims of ITN before court, authority or law enforcement agency
CHANGE OF PURPOSE
We will only use your PI for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
As a customer-oriented business we respect and value your expectations. As a result, you are able to make announcements and queries at any time regarding your concerns in privacy matters. Each of our marketing email has an opt-out button and you can change preferences or unsubscribe at all from such communication at any time. Each ITN website is targeted to the current audience and region, therefore subscribe/unsubscribe options are also different. You cannot unsubscribe from servicing emails and administrative messages.
HOW WE SHARE YOUR PERSONAL INFORMATION
Corporate affiliates and change of control We may share your PI with our corporate affiliates and if ITN itself (or part of its business) is sold or otherwise changes control, owners would have access to your PI for the uses set out herein.
Service providers We may share your PI with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.
Payment service providers and travel vendors If you book through the Platforms, we may share your PI with the payment service providers, acquirer banks and the travel vendors you have booked with. This can include online travel agencies, hotels, airlines, car rental companies, and travel insurance providers. These third parties will process your PI as data controllers in accordance with their own privacy policies. If you contact our customer support, they may need to share information about your request with the relevant travel vendor in order to assist you.
Business partners We may share your PI with various business partners. Some of these business partners may use your PI for fraud detection, including, but not limited Identifiers, Contact Data and Network Activity Information , also to detect, prevent, or otherwise address fraud, security or technical issues. We may also share your PI to ask our partner to create a survey, form, application, or questionnaire, so we know the degree of your satisfaction with our services. Some of these business partners may use your PI for online behavioral advertising purposes, or to offer you services or products that we believe you may be interested in. We may also share your information as otherwise described to you at the time of collection. We may also share anonymous aggregated usage information with partners.
We enter into confidentiality and PI processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.
Trips shared by you If you use or have itineraries as part of our Service, you can send or grant access to your itinerary to anyone you choose. Your itinerary may contain enough details (for example, booking reference codes) to allow the recipient to cancel or modify your booking, perform a check-in, etc. You should only share your itinerary with people you trust. If you choose to display your itinerary on publicly-viewable web pages (Facebook, for instance), that information may be collected and used by others.
Information shared in public If you provide us a review of your trip, you authorize us to publish it on all our Platforms under the screen name you provided. You also authorize us to aggregate it with other reviews.
Authorities We may disclose PI if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your PI if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.
We may also share anonymous aggregated usage information with others.
HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION
We will only retain your PI for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your PI for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for PI, we consider the amount, nature and sensitivity of the PI, the potential risk of harm from unauthorised use or disclosure of your PI, the purposes for which we process your PI and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
REQUESTS AND COMPLAINTS
Under certain circumstances set by applicable law, you are entitled to:
- Request access to your PI (commonly known as a “data subject access request”). This enables you to receive a copy of the PI we hold about you and to check correctness and integrity of PI. The disclosure might be limited to the 12-month period preceding the receipt of verifiable request. You may also request to furnish you with:
- the categories of sources from which PI is collected;
- the business or commercial purposes for collecting of PI;
- the categories of third parties with whom we share your PI;
- the categories of PI we have disclosed for a business purpose.
- Request correction of the PI that we hold about you. This enables you to request any incomplete or inaccurate PI to be corrected, though we may need to verify the accuracy of the new PI you provide to us.
- Request to delete. You are able to submit verifiable request and ask us to delete your PI. Please, be aware, there are some cases, when we might reject your request.
- Request to opt out from PI sales. Such requests shall be submitted through the “Do Not Sell My Personal Information” website.
Due to the remote nature of our services, it is important for us to keep communicating through the same email (Verified Email), which was used by you to request a price quote or purchase air tickets and other related services. The Verified Email is the key communication channel for us, so we can give quick answers and not to divulge your data to any malicious person. You might also submit request through the voice call, but still we must use the Verified Email to reply, due to law requirements and in order to protect our legal claims.
NONDISCRIMINATION: We shall not discriminate (deny services, charge different prices, provide different levels of quality) against you because you exercised any of the rights set herein. This right might be limited in case, if the difference in prices or levels or quality is reasonably related to the value provided to you by your PI. We might obtain your opt-in consent and provide to you financial incentives, so you agree to provide additional PI or not to request the deletion of your PI.
FEES and DENIALS: You will not have to pay a fee to access your PI (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive (more than twice in a 12-month period) or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We might also refuse to act on your request, when we are not in a position to identify you and verify your request. We may need to request specific information from you to help us confirm your identity and ensure your right to access your PI (or to exercise any of your other rights). This is a security measure to ensure that PI is not disclosed to any person who has no right to receive it. We may also contact you (via email, phone or messenger) to ask you for further information in relation to your request to speed up our response. Due to law limitations we might deny your request to know if you are asking us to disclose a high-risk data (e.g. SSN, driver's license number, financial account data, passwords etc.). In such cases we will definitely inform you that we have collected such types of information, unless prohibited from doing so by law.
TERMS: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. The maximum response time shall not exceed 90 days.
CONTACTS: you can submit your complaint/ request to DPO email (see above).
HOW ITN RESPONDS TO “DO NOT TRACK” SIGNALS
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.
Cookies is a small piece of data sent from Platform and stored on your device (computer, smartphone etc.) by your web browser while you are browsing our Platforms and sometimes down the line1. Without Cookies it would be impossible to provide you information and services you are requesting through the Internet. Cookies remember stateful information (such as items added in the shopping cart in an online store) or record your browsing activity. They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords and billing address.
By using the Platforms, you agree to the use of any of the cookies and tracking tools mentioned in this policy, unless you opted out (available only for some cookie types).
Additional information about cookie purposes can be found here or you can send a request to us.
CATEGORIES OF COOKIES USED BY ITN
- User input cookies (session-id), e.g. when you are filling online form (ticket buying, making payment etc.).
- Authentication cookies, used for authenticated services, e.g. when You are logging into your online account within any of information systems integrated with our Platform.
- Security cookies used to detect authentication abuses and prevent malicious attacks.
- Multimedia content player session cookies, such as flash player cookies.
- Load balancing session cookies (faster processing of your requests).
- Third party social plug-in content sharing cookies.
Functionality and Preferences Cookies Such Cookies help us to optimize and make more user-friendly our Platforms, enhance security level, facilitate faster and more convenient use of Platforms, receive valuable statistics in anonymized way, including, but not limited to:
In case we are collecting Cookies for statistical purposes, we are committed to apply a “functional separation” principle, so the results of the processing shall be without any negative impact to Your privacy or there should not be any decisions made against You. Retention period of Functionality Cookies usually is very short. In case of longer periods, please, be aware that we always assess the risk level of such processing, so it does not adversely affect Your privacy. Under the strict supervision we might allow service providers to collect Functionality Cookies on our Platforms in order to provide us with aggregated statistics. In such cases we require service providers to aggregate or erase data obtained from Your device.
Advertising and Targeting Cookies We and our third party vendors, including Google and Facebook, use Advertising cookies to serve ads based on a Your prior visits to our Platforms. For example:
- To make use of cross-device tracking in order to optimize our advertising activities. As part of cross-device tracking, ITN may combine information collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the information was collected. By changing your cookie settings on your device you can change your cross-device tracking settings for advertising purposes.
- To work with online advertising companies to display targeted advertising on our Platforms and third party platforms that you visit. This targeting may be based on information collected bu us or third party platforms. This targeting may also be based on your activities or behaviors on our Platforms or those of third parties. We may also obtain information about your browsing history from our business partners.
We and our advertising partners may also use web beacons (single pixel GIF images). These web beacons are placed in the code of a Web page or an email newsletter. When you access a partner site within our mobile applications, we may track your activity on that site.
OPT-OUT FROM COOKIES
Your browser gives you the ability to control cookies. How to do this varies from browser to browser. You should view the Help menu on the browser you use for further information. Your opt out choice is stored in opt out cookies only in that browser, so you should separately set your preferences for other browsers, computers, or devices you may use. If your browser blocks cookies, your opt out preferences may not be effective. Deleting browser cookies can remove your opt out preferences, so you should visit this page periodically to review your preferences. If you block or delete cookies or opt out of online behavioral advertising, not all of the tracking that we have described in this policy will stop.
Please also note that opting out of a third party cookie does not mean that you will no longer receive or be subject to online advertising or marketing. It means that the third party service from which you opted out will no longer deliver ads tailored to your web preferences and online behavioral.
You may also opt out of third party cookies by visiting opt-out website like www.aboutads.info or https://cookies.insites.com/disable-cookies/
Rules & Conditions of AirConcierge
Lowest Fare Guarantee
Shop with confidence. We’re convinced you won’t find your flight cheaper but if you do, we’ll refund the difference. If you buy your flight tickets from AirConcierge.com, then find the identical itinerary online for less within 24 hours from the purchase of your ticket, we’ll match the price and send you a $50.00USD voucher to use towards your next booking of any bulk private fares. Price match must be requested by calling our Customer Service at 800-750-2238 and providing a copy proof of identical itinerary, including the fare basis and fare calculation information.
Fraud Prevention Measures
AirConcierge, as a leading consolidator to Africa, is committed to offer competitive fares to our customers residing in the US. We know many of our customers have relatives and friends abroad who may want to visit our customer in the US or even relocate permanently. That is why we offer competitive one-way and round-trip fares from a wide selection of departure points abroad. Recently, some of our customers have become victims of a scam.
Scammers are increasingly sophisticated, and it no longer takes a "fool" to be a victim. Perpetrators of fraudulent campaigns invest careful time with their victims, setting up a relationship of trust, confidence and if possible, even romantic involvement. Once a close relationship is established, a request or plea for help is usually made. Typically, a state of emergency is created and our clients are asked for help with visa, airline ticket, a large inheritance, or other legal problem.
It is possible to have a real, honest and lasting relationship with someone from abroad. Nevertheless, no matter where you met and what the circumstances are, we strongly encourage all our customers to be cautious when purchasing tickets for individuals residing abroad. Due to the extreme level of scam activity in some countries, we strongly advise a background check.
We require credit card verifications for all third party credit card transactions. It protects us against daily fraud attempts. We are very unhappy to learn about any fraud that affects our customers. This is why we are sharing this recent experience with you - our customers. We hope that this information is helpful and wish your friends and relatives a safe flight and satisfying stay in the US.
Please note: The billing address must match exactly the address on the credit card statement. Those customers who wish to purchase tickets for relatives or friends will be contacted by an AirConcierge billing support representative to initiate a three way call to authorize the purchase directly with the issuing bank. Some credit and/or debit cards may have daily limits; please ensure with your bank that you have sufficient funds for the purchase of your ticket(s). The fares are not guaranteed until the tickets are issued.
The names of the passengers provided must match the names shown on the passports. Once the tickets are issued, they are non transferable. Even a small mistake in the name can cause a major inconvenience for the passengers during their travel. Sometimes this mistake can even prevent the passengers from using their tickets. Remember that many of the deeply discounted fares are non refundable. The process of correcting the name on a previously issued ticket is complicated, and many airlines do not allow it at all. Some airlines may allow the name correction for a fee, if we can prove that the ticket would be used by the same passenger. We ask you kindly to double check the names you provide as this is the best way how to avoid the inconveniences connected with the name corrections.
Collecting Personal Data
The TSA (TRANSPORTATION SECURITY ADMINISTRATION) requires us to transmit information collected from you. Providing this information is mandatory. Issuing your tickets will not be possible without this information. TSA may share information you provide with law enforcement or intelligence agencies or others under its records notice. For more on TSA privacy policies or to view the records notice and the privacy impact assessment, see TSA's web site at TSA.gov.
Change Of Aircraft En Route
Sometimes you must change aircraft en route even though your ticket may show only one flight number and have only one coupon for that flight. Further, in the case of some travel, one of your flights may not be identified at the airport by the number on your ticket, or it may be identified by other flight numbers in addition to the one on your ticket. At your request, the seller of this ticket will give you details of your change of aircraft, such as where it will occur and what aircraft types are involved.
Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in possession at check-in. The passengers shall verify the visa requirements for all the stops as some of the countries may require a transit visa. Those passengers transiting via or connecting between the airports within the European Union - Schengen Zone may need a Schengen Entry visa. Traveling on a one way ticket may be restricted. If you are traveling on a one way ticket, it is your responsibility to make sure you are eligible. ITN agents do not advise passengers on visa requirements. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements.
In addition, passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at 202-647-5225 or by visiting the State Department's Web site at www.state.gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the Centers for Disease Control at 404-332-4559 or visit the CDC's Web site at cdc.gov.
General Rules and Conditions
Fare Restrictions and Rules
- Cancellations and refunds
a) Cancellation and refunds before departure not permitted.
b) Cancellation and refunds after departure not permitted.
a) Changes before departure not permitted.
b) Changes after departure not permitted.
If fare rules allow refunds and/or exchanges, a $ 250.00 ITN fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from ITN. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure - NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure.
After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases they are non refundable and non exchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your concierge and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and AirConcierge has no power to override these restrictions.
The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example reservation cancellations or load factor on certain flights. AirConcierge cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory. Once the tickets are issued, they are subject to fare restrictions.
The airline(s) may require you to pay additional fees at the airport if your baggage exceeds certain limitations, such as the number, weight, size, and dimensions of your bags. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. Be advised to check directly with the airline for the latest baggage allowance information.
AirConcierge strongly recommends travel insurance. At this time the flight departure and arrival times are correct. However, the airlines frequently change times and/or flight numbers. AirConcierge is not responsible for any schedule changes. Please, contact the airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservations may result in an automatic cancellation of all continuing and return reservations and suspension of the tickets; contact AirConcierge or the airline prior to your scheduled departure to cancel your existing reservation and retain the original value of the ticket if applicable. Check in time recommended for all international flights is a minimum of 3 hours, even if you are traveling on a domestic carrier to another airport and connecting to your international flight. Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a Visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in the possession at check-in. In the event of non reconfirmation, or visa/passport issues, AirConcierge shall not be responsible for denied boarding. AirConcierge is not responsible for transportation to and from airports and between airports and does not provide hotel accommodation.
Once the tickets are issued, AirConcierge is unable to make any changes. All changes are subject to fare restrictions and rules once the tickets are issued. AirConcierge reserves the right to charge service fees already included in the above total. The customer understands all the stipulations, rules and conditions pertaining to the purchased tickets. The fares are not guaranteed until ticketed. To view your itinerary at any time, please use the following link http://www.viewtrip.com/ and your confirmation.
I understand that AirConcierge is not the source or supplier of the travel services I have requested, and acts solely as an agent for the actual suppliers of such services. I have been advised that the suppliers whose names appear in the information supplied to me are those who are actually responsible for providing the travel services I have purchased. I consent to and request the use of those suppliers and agree not to hold AirConcierge responsible should any of these suppliers:
- Fail to provide the travel services I have purchased
- Fail to comply with any applicable law
- Engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience
I accept that AirConcierge and International Travel Network is not responsible for, nor will I attempt to hold it liable for, any injury, damage or loss I may suffer on account of any conditions, actions or omissions that are beyond its reasonable control. I have been advised to use a credit card as this may offer me the opportunity to dispute the charge should a vendor cease operating. I understand that I may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. AirConcierge does not provide or sell travel insurance.
Airline-imposed baggage fees are not included and may apply. Some airlines collect extra baggage fees at check-in. These fees are not included into the advertised fares and total trip cost when purchasing tickets though our web site. Baggage allowances vary depending on the airline(s) and destination selected and are subject to change at any moment. Please check directly with the airline(s) for the latest carry-on and checked baggage allowances and restrictions. For passengers whose tickets are sold as a codeshare flight, operating and/or marketing carrier fees may apply.
- Aerolineas Sosa
- Africa World Airlines
- African Express Airways
- Air Choice One
- Air Japan
- Air Koryo
- Air Leap
- Air Mandalay Ltd.
- Air Peace
- Air Ukraine
- AirAsia India
- Alaska Airlines
- Alaska Central Express
- Amapola Flyg AB
- American Airlines
- Aztec Airways
- Azur Air
- Bemidji Airlines
- CAL Cargo Air Lines
- Connect Airlines
- Cyprus Airways
- Delta Air Lines
- Eastern Airline
- ExpressJet Airlines
- Florida West Internation
- Grand Canyon Scenic Airlines
- Hahn Air Systems
- Hawaiian Airlines
- Island Air
- Japan Air Commuter
- JetBlue Airways
- Kenmore Air
- Key Lime Air
- Niki Luftfahrt
- Nok Air
- Pionair Australia
- Plus ultra Lienas Aereas
- Public Charters
- Puer General Aviation
- Safi Airways
- Sharp Airlines
- Skippers Aviation
- Sky Prime Aviation
- Tiger Airways Australia
- Trans State Airlines
- Tus Airways
- Ultimate Air Shuttle
- United Airlines
- Uniworld Air Cargo
- US Airways
- Virgin America
- Viva Air Colombia
- Wings of Alaska
- Wizz Air UK
- Wright Air Service Inc.
Mon–Sun: 24 hours
Phone: 1 (800) 750-2238
Billing Dept Phone: 1 (800) 981-4523
Mon–Fri: 8:00 AM–4:00 PM PST
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